“AI is no longer optional. It’s essential.”
That statement from VCTI CEO Raj Singh perfectly captures why we launched our new AI Center of Excellence (AI CoE). The AI CoE is more than just a lab for experimentation; it’s a powerful innovation engine already delivering measurable results for top-tier technology companies, broadband providers, and system integrators. As digital transformation accelerates, telecom organizations are under pressure to modernize, optimize, and deliver more value—faster. VCTI’s AI CoE meets this urgency head-on by offering practical, AI-driven solutions that streamline operations, supercharge product development, and drive smarter decisions across the ecosystem.
VCTI’s AI CoE is built to deliver real-world impact, focusing on four high-value areas:
1. Operations and Technical Support AutomationThrough intelligent automation, the CoE reduces costs and increases efficiency by:
Cutting Technical Assistance Center costs by 30–40%
Reducing root cause analysis time by 40%
Improving resolution speed by 60%
By embedding AI into DevOps and QA processes, development teams gain:
A 65% reduction in manual test planning and creation
A 25% increase in productivity from AI-driven automation
The CoE leverages AI to surface real-time data from customers and competitors, equipping telecom leaders with actionable intelligence far faster than traditional methods.
4. Accelerated Learning and AI AdoptionWith built-in training programs for teams and AI models alike, VCTI’s CoE ensures faster onboarding of new technologies, backed by practical, hands-on experience.
The telecom sector is at a pivotal moment. As demands on infrastructure and customer expectations grow, the ability to move quickly and intelligently is no longer a luxury—it’s a necessity. VCTI’s AI Center of Excellence empowers the industry with the tools and expertise needed to thrive in this new reality.
Discover how one company transformed its technical support and achieved a 60% faster resolution time. Download the case study below.